Email Support
contact@botcuan.net
support@botcuan.net
App Store
Download our apps from Google Play Store
Response Time
24-48 hours
Monday - Friday
Frequently Asked Questions
All our trading applications are available on the Google Play Store. Simply search for "BotCuan", "OTBOT", "BIBOT", or "STBOT" to find our apps. You can also visit our homepage for direct download links.
Yes, our apps are completely safe. We don't store your broker passwords or account credentials. All trading happens directly between your device and your chosen broker. We only collect anonymized performance data to improve our algorithms.
Yes, all BotCuan applications are completely free to download and use. There are no hidden costs, subscription fees, or premium features that require payment. Our apps are available for free on Google Play Store.
Yes, you can use multiple BotCuan apps simultaneously. Each app is designed for different markets (options, crypto, stocks), so they can complement each other in a diversified trading strategy. However, please ensure you have sufficient capital and risk management in place.
Support Categories
Technical Support
App crashes, installation issues, login problems
Email: tech@botcuan.net
Trading Support
Strategy questions, performance issues, broker setup
Email: trading@botcuan.net
App Support
Installation issues, app features, Google Play Store downloads
Email: support@botcuan.net
Security & Privacy
Account security, privacy concerns, data protection
Email: security@botcuan.net
Before Contacting Us
To help us assist you better, please:
- Check our FAQ section above for common questions
- Include your app version and device information
- Describe the issue with as much detail as possible
- Include screenshots if relevant
- Mention which broker you're using (if applicable)
Response Time
We typically respond to all inquiries within 24-48 hours during business days. For urgent technical issues, please include "URGENT" in your email subject line.